Just email us at [email protected] with your name and order number, and let us know if you’re looking for a return or an exchange. We’ll send you the next steps!

If you’re returning lighting, please note that we’ll need authorization from the manufacturer, which may take a few extra days.

We handle returns through email to keep everything clear and organized with a proper paper trail. By sending instructions in writing, you’ll have everything to refer to throughout the process. Plus, we need to send you paperwork to fill out and include with your return. We’ve tried doing this over the phone before, but technology hasn’t quite been on our side yet! 😊

For most items, you can start a return or exchange within 30 days of the ship date. Here’s how it works:

• Returns: Initiate within 30 days for a standard return with restocking fee.
• Exchanges: Swap it within 30 days, and we’ll handle it without a restocking fee – yay! Need a bit more time? Exchanges between 31–40 days will have a 20% restocking fee.
• Final Sale Items: These treasures are yours to keep – no returns or exchanges, as they’re labeled “Final Sale.”

Lighting returns may have different requirements—please refer to the specific lighting return policy for details.

All returns have a restocking fee, most at 18% although lighting may vary. This fee helps cover the cost of packaging and the time it takes our team to inspect, repackage, and restock the items so they’re ready for their next home. (And, we’ll admit it – it’s also a gentle nudge to avoid the “buy all the things and return most of the things” approach 😉). We want to make sure everyone gets the right item the first time!

We ask for this form to keep everything organized! Here’s why it’s important:

1. Identifying Your Return: Our returns team needs to know who’s sending it back and whether it’s for a return or exchange.
2. Accuracy Check: Believe it or not, sometimes what’s in the box doesn’t match the form! This helps us make sure you’re getting credit for exactly what you intended to return.
3. Authorization: Your signature lets us process the return officially.

If you don’t have a printer, check your local library (they often offer free printing), or if your employer is friendly about it, they may let you print it at work! 😊

Return shipping is on the customer for standard returns or exchanges, so we don’t provide return labels. Think of it this way: you bought it, we shipped it, and now if it’s coming back, we ask that you handle that last leg. Thanks for understanding!

Unfortunately, once an item has been altered or customized, it’s no longer eligible for return. We want every customer to receive their items just as they were intended – so we can’t resell items that have been changed from their original form.

Returning lighting is a bit more involved due to the size and care required, so here’s what you need to know:

• Restocking Fee: All lighting returns have a minimum 20% restocking fee, set by the manufacturer. Why? These are bulky items that require thorough checks before resale, which takes time and resources.

• Original Condition: Your item must be in perfect condition, including the original box (without any markings), all original packing materials, and instructions. Missing any of these? The manufacturer may reject the return, and without their refund to us, we won’t be able to issue a refund to you.

• No Writing on Product Box: Please write the Return Authorization Number (RAN) on the shipping box only, not on the product packaging itself. Any markings on the product box will automatically void the return. (Still confused? See the image below!)

• Return Shipping: The manufacturer doesn’t cover the cost of return shipping, so that’s up to you. Once these lighting items are sold, we don’t particularly want them back (they’re large and high-maintenance!), but if you’re sure you’d like to return it, we’ll help process it fairly – we just can’t do it at a loss.

We totally understand your frustration! Shopping online is a bit like a handshake between two parties—we do our part to provide great products, and you do yours by choosing carefully. It’s all about making sure it’s fair for both sides! While returns aren’t the most exciting part, sharing responsibilities helps us keep our prices competitive and our products in the best shape for all customers.